1. Lifetime Return Policy
We offer a lifetime return guarantee of 87.5% of the original gold value on all products purchased from Peshawar Gold Market, subject to our return policy terms.
2. Order Confirmation
All orders (online or in-store custom orders) will only be confirmed after 100% advance payment has been received.
3. No Polish Charges
We do not charge any polishing fee on our jewelry items.
4. No Return Cutting
We follow a no return cutting policy, meaning no additional deductions will be made at the time of return other than the applicable policy terms.
5. Making Charge
A fixed 12.5% making charge applies to all jewelry items unless otherwise stated.
6. Nationwide Delivery
We offer delivery across Pakistan. Delivery charges (if applicable) will be communicated at the time of order confirmation.
7. Customer Satisfaction
We believe in transparent and honest dealings. No deal is finalized without 100% customer satisfaction.
8. No Hidden Charges
We maintain complete transparency. There are no hidden charges beyond the agreed gold price and making charges.
9. Policy Updates
Peshawar Gold Market reserves the right to update or modify these Terms & Conditions at any time without prior notice. Customers are encouraged to review the latest version before making a purchase.
10. Invoice & Certificate Requirement
The original invoice and product certificate must be presented at the time of exchange or return.
11. Online Order Processing
Online orders will be dispatched only after full payment has been received. Orders are processed during regular business days only.
12. Non-Business Days
Payment confirmations, order processing, and deliveries are not conducted on Sundays and public holidays.
13. Product Information
All product weights, prices, and availability are subject to market fluctuations in gold rates. Final pricing will be confirmed at the time of payment.